Shipping policy

 

Last Updated: June 4, 2026

This Shipping Policy applies to all orders placed through www.joreas.com.

1. Shipping Times & Deadlines

  • Order Handling Time: 1–3 business days (Monday–Friday)
  • Transit Time:
    • USA / Canada / Europe: 7–15 business days
    • Rest of the World: 10–20 business days
  • Order Cut-off Time: 5:00 PM (UTC+8). Orders placed after this time will begin processing the following business day.
  • Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

2. Shipping Locations & Address Accuracy

All orders are shipped from our fulfillment centers in Hainan (China) or Hong Kong (China), based on stock availability.

It is the customer’s responsibility to provide a correct and complete shipping address at checkout. Joreas is not responsible for orders that are lost, delayed, or returned due to incorrect or incomplete address information.

3. Shipping Rates

We currently offer free standard shipping on all orders worldwide. This promotion is valid until July 2, 2026.

After July 2, 2026, standard shipping rates may apply depending on order value and destination.

For standard returns (change of mind), return shipping costs are the responsibility of the customer.

Damaged, Defective, or Incorrect Items If an item arrives damaged, defective, or incorrect, the customer must contact Joreas at hello@joreas.com within 7 days of delivery and provide supporting evidence (such as photos). Joreas will review the case and offer a reasonable resolution, which may include a replacement, partial refund, or store credit. In such cases, Joreas will cover reasonable return shipping costs if a return is required.

4. Taxes, Duties & Product Pricing

All product prices displayed on joreas.com are inclusive of applicable taxes.

Customs, Duties & Taxes (Valid from January 1, 2026 to January 1, 2027) For most destinations, orders are typically delivered without additional import duties or taxes upon arrival.

Taxes and duties policies vary by country and are applied according to local regulations. Where applicable, VAT or sales tax may be included at checkout based on the destination.

In the rare event that import duties or taxes are charged upon delivery without prior notice, we will assist in resolving the situation and cover the cost when appropriate.

For certain destinations such as Norway and Brazil, orders may incur import duties or taxes payable upon delivery. These charges are the responsibility of the customer.

If a parcel is rejected due to unpaid duties in a destination where duties are the customer’s responsibility, the order will not be eligible for a refund.

5. Tracking & Last-Mile Delivery

Once your order has shipped, a tracking number will be sent to your email.

For international orders, tracking information may not update immediately while the parcel is in transit to the local carrier. Tracking updates will resume once the parcel is scanned by the last-mile carrier. This delay does not indicate an issue with your shipment.

In most cases, we actively monitor the delivery process and address any issues at the earliest possible stage.

If you have questions regarding your tracking status, please contact us at hello@joreas.com.

6. Unclaimed Parcels

Customers are responsible for providing accurate shipping addresses, phone numbers, and email addresses.

If a parcel is not claimed within the carrier’s holding period (typically 3–7 days depending on destination), it may be returned or destroyed by the carrier. In such cases, we are unable to offer a refund or replacement.

7. Order & Address Changes

Once an order has been processed, changes to products, quantities, names, or shipping addresses are not possible.

8. Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after shipment has been marked as delivered.

9. Special Disclaimer for Soap Bars & Fragrances

Due to the natural ingredients in our soap bars and fragrance products, they may experience slight surface softening or “sweating” during transit in hot or humid environments. This is a normal physical reaction and does not affect the product’s quality or performance.

Scent perception is highly subjective. In accordance with our Refund Policy, we cannot accept returns or refunds for fragrance or soap products that have been opened, unsealed, or used based on personal scent preferences. Returns are only eligible if the product remains unopened and in its original condition (except in cases of damage or defect).