Privacy policy

Last Updated: June 17, 2026

This Privacy Policy describes how Joreas (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from joreas.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide, improve or optimize the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage We may automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, geolocation data, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties We may obtain information about you from third parties, including vendors and service providers such as Shopify and our payment processors.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to process payments, fulfill orders, manage your account, arrange shipping, handle returns, and provide the Services.
Marketing and Advertising: We may use your personal information to send marketing communications and show you relevant advertisements.
Security and Fraud Prevention: We use your information to detect and prevent fraudulent or malicious activity.
Communicating with You and Service Improvement: We use your information to provide customer support and improve our Services.

Cookies

We use Cookies to power and improve our Site and Services. For more information about the cookies used by Shopify, please visit: https://www.shopify.com/legal/cookies

You can manage your cookie preferences through your browser settings. Please note that blocking cookies may affect the functionality of the Site. We honor the Global Privacy Control (GPC) signal for opting out of targeted advertising.

How We Disclose Personal Information

We may disclose your personal information to the following parties:

Service providers (payment processors, fulfillment partners, shipping companies, data analytics providers, etc.)
Business and marketing partners
Affiliates
In connection with a business transfer or to comply with legal obligations

We have “sold” or “shared” certain personal information (as defined under applicable law) for advertising and marketing purposes in the past 12 months.

We do not use or disclose sensitive personal information without your consent.

User Generated Content

Any content you post publicly (such as product reviews) may be visible to others. We are not responsible for the privacy or security of information you choose to make public.

Third Party Websites and Links

We are not responsible for the privacy practices of third-party websites linked from our Site. Please review their privacy policies.

Children's Data

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to request deletion.

Security and Retention of Your Information

We implement reasonable security measures to protect your information. However, no system is completely secure. We retain your information only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have rights such as:

Right to access the personal information we hold about you
Right to delete your personal information
Right to correct inaccurate information
Right to opt out of sales/sharing of your personal information
Right to withdraw consent (where applicable)

To exercise any of these rights, please contact us at studio@joreas.com. We will verify your identity before processing your request.

International Users

Your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including Hong Kong. We take appropriate safeguards to protect your information during such transfers.